Effective Date: [07/06/2025]

At First Idea, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Policy

• Returns are accepted within 48 hours of delivery.
• Items must be unused, in original packaging, and in sellable condition.
• Custom or personalized products are not eligible for return unless damaged or defective.

2. Refund Process

• Once we receive and inspect the item, we will notify you of the refund approval status.
• Approved refunds will be processed within 5–7 business days to your original payment method.

3. Damaged or Defective Items

• Please report damages within 48 hours of delivery with photos.
• We’ll offer a replacement or full refund depending on availability.

4. How to Initiate a Return

Email us at [your email] with your order number and reason for return.