We accept returns within 7 days of the delivery date. To be eligible for a return,
the item must be unused, in its original packaging, and in the same condition
as when you received it.
2) Non Returnable Items:
Certain items, such as perishable goods, personalized items, and gift cards, are
non-returnable.
3) Return Process:
To initiate a return, please contact our customer service. Provide your order
number, the item you wish to return, and the reason for the return. Our team
will guide you through the return process and provide you with a return
shipping label, if applicable.
4) Refunds:
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund. If approved, your refund will be processed,
and a credit will automatically be applied to your original method of payment
within a certain number of days.
5) Return Shipping:
if the return is due to our error or a defective product, we will cover the return
shipping costs. If the return is due to a change of mind or any other reason not
attributable to us, the customer will be responsible for the return shipping costs.
6) Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item,
please follow the return process and then place a new order for the desired
item.
7) Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for
assistance. We may request photos of the damaged or defective product to
expedite the resolution process.
8) Contact Information:
If you have any questions or concerns about our return policy, please don’t
hesitate to contact our customer service.
